Getting a Payoneer Card: A Step-by-Step How-to Guide

Navigating the world of online payments, the Payoneer Card stands out as a preferred choice for individuals dealing with cross-border transactions, freelancers, and business owners aiming to expand globally. With the flexibility of choosing a physical or virtual card linked to major currencies like USD, EUR, GBP, or CAD, Payoneer ensures that its users can manage their international payments with ease, leveraging the global acceptance of Mastercard.

Securing a Payoneer Card, be it a debit or credit version, involves understanding eligibility criteria, navigating through the application process, and familiarizing oneself with the Payoneer virtual card fees, card limits, and the procedure to activate the Payoneer card. This article serves as a comprehensive guide on how to get a Payoneer card, offering insights on alternate application methods, managing card settings, and enhancing the benefits, while also addressing common issues and the ways to contact support for assistance.

Understanding Payoneer’s Eligibility Criteria

To be eligible for a Payoneer Card, applicants must navigate through a set of criteria designed to ensure compliance with global financial regulations and Payoneer’s operational standards. Understanding these prerequisites is crucial for a smooth application process. Here’s a breakdown of the key eligibility requirements:

• Minimum Payments Received:
  • Applicants must have received a minimum of $100 (or equivalent in other currencies) to their Payoneer account in the last 6 months.
  • It’s important to note that payments from e-wallets such as PayPal or Skrill do not count towards this threshold.
• Geographical Restrictions:
  • Due to regulatory changes, individuals with a billing or shipping address in Russia or India are ineligible for a Payoneer card.
  • The minimum threshold for payments received may also vary based on the applicant’s country of residence (for individual accounts) or the country of business registration (for company accounts).
• Account Type and Usage:
  • The Payoneer account must be used for business purposes, excluding activities in restricted industries like gambling, adult entertainment, or any illegal activities.
  • Applicants must be over the age of 18 and cannot apply solely for the purpose of obtaining a prepaid card without a business need.

Special Conditions:

• For those interested in the Global Cashback card plan, which offers cashback rewards on business purchases, eligibility varies and may not be available in all countries or to all users.
• A new Payoneer card request necessitates the applicant to have earned a minimum of $2000.
• The number of linked cards an account holder can order depends on the total amount of funds received in the Payoneer account over the previous 6 months.

Understanding these criteria is the first step in acquiring a Payoneer Card. Applicants should ensure they meet these requirements before proceeding with the application to avoid any delays or disappointments.

Step-by-Step Guide to Apply for Payoneer Card

Applying for a Payoneer Card is a straightforward process that can be initiated either during the sign-up phase or from an existing online account. Here’s a step-by-step guide to navigate through the application or ordering process:

During Sign-Up:

• Visit the Payoneer Website: Start by creating a Payoneer account. Navigate to the Payoneer website and follow the sign-up process. This involves providing personal and business details to set up your account.
• Choose Your Card: During the sign-up, you will be prompted to choose between a physical Payoneer debit card or a virtual card. Select the card type based on your needs:
  • Physical Card: Opt for delivery via shipping if you prefer a tangible card for in-store purchases or ATM withdrawals.
  • Virtual Card: Suitable for online transactions, choose the virtual card option to get started immediately.
• Select Currency and Order: Choose the currency for your card based on your transaction needs. After selecting the currency, proceed to order your card by filling in the required details and confirming the shipping address for a physical card.

From an Existing Online Account:

• Sign In: Access your Payoneer account by signing in on the Payoneer website.
• Navigate to Payoneer Cards: Once logged in, locate the ‘Payoneer cards’ option from the dashboard. Click on ‘Order a card’ under the ‘Current cards’ section.
• Ordering Process:
  • Card Type and Currency: Decide between a physical debit card or a virtual card, and select your preferred currency.
  • Shipping Details: For a physical card, fill in the shipping address details carefully to ensure proper delivery. Virtual cards require no shipping information.
  • Confirmation: After providing all necessary details, click the ‘Order Card’ button to finalize your request.

Post-Ordering Steps:

• Activation: Upon receiving your Payoneer card, log into your Payoneer account and follow the provided instructions to activate your card. Activation is a crucial step to start using your card for transactions.
• Delivery Time: Depending on your location, the delivery of a Payoneer debit card can take up to approximately 14 days. Plan accordingly to ensure you have your card when needed.

By following these steps, users can easily apply for a Payoneer card, whether they are in the process of creating a new account or managing an existing one. Remember, choosing between a physical or virtual card depends on your specific payment needs and how you intend to use the Payoneer services.

Alternate Methods to Apply for a Payoneer Card

For those looking to receive their Payoneer card more swiftly or outside the standard delivery times, there are alternate methods to consider:

• Express Shipping Services:
  • Available Couriers: FedEx and DHL offer express shipping services for Payoneer card orders.
  • Cost: There is a fee of $40 for utilizing express shipping services.
  • Delivery Timeframes:
    • For orders within the US: Expect delivery within 4-5 business days.
    • For international orders: Delivery can take between 4-7 business days.

Another alternative method for obtaining a Payoneer card involves partnering platforms:

• Transformify (TFY) and Payoneer Partnership:
  • Offer: Transformify (TFY) provides international debit cards through a collaboration with Payoneer and Mastercard.
  • Benefit: This partnership extends the accessibility of Payoneer cards to a broader audience, facilitating global transactions with ease.

These alternate methods not only provide flexibility in how and when you receive your Payoneer card but also ensure that you have access to Payoneer’s financial services regardless of your location. Whether opting for expedited delivery through express shipping or leveraging partnerships like that of Transformify, users have multiple avenues to secure a Payoneer card tailored to their needs.

Managing Your Payoneer Card Settings

Managing your Payoneer Card settings allows for a tailored financial management experience, ensuring you can control your spending, manage multiple cards, and adjust settings to fit your needs. Here’s how to effectively manage your Payoneer Card settings:

Ordering and Managing Linked Cards

• Ordering Additional Cards: Users can order additional virtual cards linked to their primary Payoneer Card in the same currency. To do this, sign in to your Payoneer account, navigate to the ‘Payoneer Cards’ section, and select ‘Add linked cards’. Remember, the primary card must be active for these linked cards to function.
• Linked Cards Availability: The number of linked cards you can order is determined by the total funds received in your Payoneer account over the previous 6 months. There are no extra monthly or annual fees for holding these linked cards, though standard usage fees apply.
• Setting Spend Limits: For both primary and linked cards, users have the option to set daily or monthly spending limits. This feature is particularly useful for managing budgets across different business expenses or projects.

Card Top-Up Settings

• Turning Card Top-Up On/Off: Users can control the flow of funds from their Payoneer balance to their prepaid card. This is useful for managing how much money is available on the card for ATM withdrawals or purchases. Access this feature under ‘Settings’ > ‘Card Management’.
• Custom Limit for Top-Up: Set a custom limit for the amount transferred from your Payoneer balance to your card. This ensures that only a predetermined amount of funds are available on the card, providing an extra layer of budget control.

Activation and Security

• Card Activation: To activate a Payoneer card, including physical cards, navigate to ‘Settings’ > ‘Card Management’, find the card to be activated, and select ‘ACTIVATE’. This step is crucial for enabling transactions.
• Freezing a Card: Payoneer is introducing a feature to freeze your card, allowing you to temporarily disable all transactions. This can be a critical security measure if your card is lost or stolen, ensuring your funds remain safe.

By leveraging these settings, users can fine-tune their Payoneer Card experience to align with personal or business financial strategies, ensuring efficient and secure management of funds.

Maximizing the Benefits of Your Payoneer Card

To maximize the benefits of your Payoneer Card, consider the following strategies:

• Leverage Fee-Free Transactions:
  • Make purchases online or in stores in USD, EUR, GBP, or CAD without worrying about transaction fees.
  • Save on bank withdrawal and conversion fees, especially for purchases within the EEA region in the card’s currency.
• Earn Cashback Rewards:
  • Use your card for business expenses to earn cashback rewards directly into your Payoneer account.
  • The Global Cashback plan enhances savings by offering cashback on eligible business purchases, with the percentage shown during the ordering process and no maximum monthly limits.
• Optimize Business Expenses:
  • Order Multiple Virtual Cards: For different expenses or business lines, keeping bills separate and organized.
    • Up to 200 cards can be ordered, each linked to a specific client or channel for controlled spending.
  • Instant Expense Tracking: All payments, including card transactions, can be automatically synced up with Xero or Quickbooks Online for easy reconciliation.
    • This integration simplifies accounting processes and ensures accurate financial reporting.

Additionally, the Payoneer card supports daily spending of up to 200,000 USD, catering to the needs of marketing agencies, marketplace sellers, drop-shippers, and B2B businesses. It’s designed to streamline business expenses, enable growth opportunities, and maintain financial control, making it an ideal financial tool for a wide range of industries. By utilizing these features and strategies, businesses can effectively manage their expenses, optimize cash flow, and capitalize on growth opportunities.

Understanding Fees and Charges

Understanding the fees and charges associated with using a Payoneer Card is crucial for effective financial management. Here’s a breakdown of the most common fees you might encounter:

• Annual and Inactivity Fees:
  • No annual account fee if at least one transaction is made per year.
  • A $29.95 fee applies for users inactive for 12 months.
  • Fee waiver for customers receiving over $2,000.00 USD (or equivalent) in any consecutive 12-month period.
• Transaction Fees:
  • Transactions between Payoneer accounts: Free if in the same currency; 0.5% for different currencies.
  • Purchases with Payoneer MasterCard: 0.5% in the same currency; 3.5% in a different currency.
  • ATM withdrawals: $1.95 per transaction.
• Currency Conversion and Transfer Fees:
  • To your bank account: Free.
  • In local currency from a Payoneer balance of a different currency: Competitive rates from Payoneer.
  • In non-local currency: Lower fee available for high-earning customers.
  • If recipient doesn’t have a Payoneer account: Up to 3% of transaction amount.

Express Shipping and Card Usage Fees:

• Express shipping for Payoneer card orders: $40 for US Premium FedEx Delivery and $40/€35/£30 for DHL express shipping.
• No additional monthly or annual card fees for ordering or holding linked cards.
• Card usage fees apply, including cross-border transaction fees, ATM withdrawal fees, and currency conversion fees.

Additional Charges:

• Sending money to Payoneer using a credit or debit card incurs a 3% fee.
• A $1.50 fee applies for withdrawing money from an international account in local currencies.
• Registration and escheatment fees may apply under certain conditions.

For a full list of fees and more detailed information, it’s recommended to check Payoneer’s official pricing page. This will help users plan their financial activities and avoid unexpected charges.

Solving Common Payoneer Card Issues

When encountering common issues with your Payoneer Card, it’s essential to know the right steps to take for a quick resolution. Here are some practical solutions:

• Bank Holidays and Transfer Delays:
  • Remember that Payoneer banks are closed on bank holidays, leading to delays. All bank transfers will resume processing on the next business day.
• Bank Account Approval:
  • If your bank account is not approved, Payoneer may need more information. Check the Verification Center in your online account under the Settings menu for any requests.
• Issues with eWallet Withdrawals:
  • For difficulties withdrawing funds to your Payoneer account from an eWallet like PayPal, ensure a payment method is verified on the eWallet’s website.
• Name and Date of Birth Corrections:
  • If your name exceeds the character limit, register with an abbreviated name, then provide your full name and a bank statement to Payoneer for a manual update.
  • For incorrect details error messages, submit a government-issued photo ID showing the correct date of birth for manual correction.
• Technical Issues:
  • When facing technical problems, capture and provide a screenshot of the issue for better assistance from Payoneer’s support team.
• Account Limitations:
  • Payoneer account functionality might be limited due to incomplete verification or terms of service violations. If your account is limited:
    • Verify your account and confirm eligibility.
    • Contact Payoneer’s customer support for further assistance.
• Missing Global Payment Service Option:
  • If the ‘Global Payment Service’ option is not visible, reaching out to Payoneer support is advisable for guidance.
• Blocked Account Balances:
  • Should your Payoneer account balances be blocked, direct communication with Payoneer’s customer support is necessary to reopen the account.

By following these guidelines, users can effectively address and solve common Payoneer Card issues, ensuring a smoother experience with their financial transactions.

Upgrading Your Payoneer Card

Upgrading to Payoneer’s commercial Mastercard offers several key benefits tailored for business expenses, ensuring that financial management and transactions are streamlined and efficient. Here are the primary features and advantages of upgrading:

• Currency Flexibility:
  • Available in multiple currencies: USD, EUR, GBP, and CAD.
  • This variety allows businesses to manage international transactions with ease, minimizing currency conversion fees.
• Global Acceptance:
  • The card is accepted wherever Mastercard is recognized.
  • This widespread acceptance facilitates seamless transactions worldwide, whether online or in physical stores.
• Speedy Approval and Delivery:
  • No waiting time is involved in the approval process, making it a swift transition to higher spending capabilities.
  • Fast delivery ensures that the card is in your hands as soon as possible, ready for use in all business-related expenses.
• Increased Spending Limits:
  • Offers a daily spending limit of up to 200,000 USD, with no monthly maximum.
  • These increased limits are subject to approval but provide significant flexibility for large-scale transactions and business operations.

The process of upgrading to a Payoneer commercial Mastercard is designed with business efficiency in mind, ensuring that enterprises can leverage their financial capabilities to the fullest. With its robust features such as multi-currency support, global acceptance, and enhanced spending limits, this card stands as a pivotal tool for businesses looking to optimize their payment processes and expand their global footprint.

Contacting Payoneer Support

When seeking assistance or needing to address concerns with your Payoneer account, Payoneer offers a variety of customer support channels to ensure you receive the help you need efficiently. Here’s how you can get in touch with Payoneer Support:

Contact Methods:

• Live Chat: For immediate assistance, use the Live Chat feature on the Payoneer website. If an agent is not available, you have the option to send your inquiry via a web form or wait for the next available agent.
  • Note: The chat session will end if you navigate away from the chat screen.
• Call Us: Reach out to Payoneer through their toll-free numbers for specific countries:
  • United States of America (Toll-Free)
  • United Kingdom
  • Australia
  • Ireland
  • Japan
  • Singapore
• Send a Message: Use the web form or email to send a detailed message regarding your issue or question. This option is ideal for non-urgent inquiries where you can await an email response.

Filing a Complaint:

If you need to file a complaint, Payoneer aims to review complaints within 3 business days and issue a full and final response within 15 business days. Complaints can be filed through:

• Customer Care Channels: Contact Customer Care via toll-free telephone numbers, web form, or email.
• Written Complaints: Send your complaint in writing to Payoneer Inc., 195 Broadway, 27th floor, New York, NY 10007.

Additional Support Resources:

• Payoneer Blog: Stay updated on products, partnerships, and other Payoneer news.
• Support Center: Dedicated to financial services and products, offering detailed guides and FAQs.
• Social Media: Contact Payoneer through their official support channel on Twitter (@Payoneer_Help) for quick queries.

Remember, for a seamless experience, ensure JavaScript is enabled on your browser to access Payoneer’s website and its features. By utilizing these support channels, you can effectively manage your Payoneer account, resolve issues, and make the most of Payoneer’s financial services.

Conclusion

Throughout this comprehensive guide, we have navigated the intricate journey of acquiring and maximizing the benefits of a Payoneer Card. From understanding eligibility criteria and the step-by-step application process to managing card settings and addressing common issues, we’ve explored crucial strategies for leveraging this powerful financial tool. Whether you’re a freelancer, business owner, or someone seeking to streamline cross-border transactions, the insights provided aim to enhance your Payoneer experience, empowering you to manage your finances more efficiently and with greater flexibility.

The significance of the Payoneer Card in today’s global marketplace cannot be overstated, offering users a robust platform for managing international payments with ease. By adhering to the guidelines and utilizing the tips provided, users can optimize their financial operations, paving the way for business growth and global expansion. As the financial landscape continues to evolve, the Payoneer Card stands as a testament to the potential of fintech solutions in overcoming traditional banking challenges, highlighting the importance of adaptability and strategic financial management in achieving business success.

FAQs

How Can I Obtain a Payoneer Card?

To get a Payoneer card, you need to log into your Payoneer online account, navigate to the “Payoneer cards” section, and then click on “Order a card.” Follow the subsequent instructions to complete your order.

What Are the Requirements to Get a Payoneer Card?

To be eligible for a Payoneer card, you must have received at least 100 USD in payments into your Payoneer account within the last six months.

What Is the Delivery Time for a Payoneer Card?

After applying for a Payoneer Debit MasterCard, it may take up to 25 business days to arrive. If you need the card sooner, Payoneer offers an option to expedite the delivery for an additional fee.

Will Payoneer Provide Me with a Physical or Virtual Card?

Payoneer offers both physical and virtual cards in multiple currencies, linked to your account. These cards allow you to make payments, withdraw funds, and enjoy the flexibility of accessing your money from ATMs worldwide or transferring it to your bank account in over 190 countries and 70 currencies.