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In-Depth UniTel Voice Reviews: Is It Right for Your Business?

unitel voice reviews

In the realm of modern business communication, a reliable and efficient phone system is the backbone of seamless operations. UniTel Voice, a prominent player in the field of virtual phone services, has garnered attention for its diverse features, affordability, and user-friendly approach.

In this comprehensive review, we will delve into the intricacies of UniTel Voice, exploring its details, pricing, features, as well as weighing its pros and cons.

What is UniTel Voice?

UniTel Voice is a well-established application that offers virtual phone services to businesses across different industries. Its intuitive platform caters to the communication needs of startups, small businesses, and even growing enterprises.

With its array of features and user-friendly interface, UniTel Voice has garnered attention as a viable solution for businesses seeking reliable and cost-effective communication solutions.

unitel voice reviews

Exploring the Impressive Features of UniTel Voice

UniTel Voice’s feature-rich platform is designed to enhance business communication at every level. Let’s explore some of the standout features that contribute to its popularity and effectiveness.

Automated Attendant: A Professional First Impression

UniTel Voice’s automated attendant feature provides callers with a professional and efficient greeting, ensuring that every interaction starts on the right note. Callers are directed to the appropriate department or individual, enhancing the overall customer experience.

Call Recording and Logging: Keeping Track of Conversations

The ability to record and log calls can be invaluable for businesses. UniTel Voice’s call recording feature allows for a comprehensive record of conversations, enabling businesses to review important details and improve their communication strategies.

Call Routing and Screening: Efficient Call Management

UniTel Voice simplifies call management through call routing and screening. Calls are directed to the right person or department, reducing wait times and ensuring that inquiries are addressed promptly.

Video Conferencing: Bridging Distances Seamlessly

In the era of remote work and global connectivity, video conferencing is crucial. UniTel Voice’s inclusion of video conferencing capabilities allows teams to collaborate effectively regardless of their physical locations.

Mobile Access: Communication on the Go

UniTel Voice understands the importance of flexibility. With mobile access, users can stay connected and manage their communication even while on the move, ensuring that business operations remain uninterrupted.

Virtual Extensions: Scalability and Flexibility

As businesses grow, their communication needs evolve. UniTel Voice’s virtual extensions enable easy scalability, allowing businesses to add new extensions without hassle, catering to their changing requirements.

Voicemail Transcription: Converting Voice to Text

UniTel Voice’s voicemail transcription feature converts voice messages into text, making it easier for users to quickly review and respond to messages. This enhances efficiency and reduces the risk of missing important information.

Collaboration Tools: Fostering Teamwork

Effective collaboration is at the heart of business success. UniTel Voice’s collaboration tools facilitate teamwork by allowing users to share documents, exchange information, and work together seamlessly.

Real-Time Reporting: Data-Driven Insights

UniTel Voice’s real-time reporting feature provides valuable insights into call metrics and trends. Businesses can make informed decisions based on data, optimizing their communication strategies for better results.

SIP Trunking: Streamlined Communication

UniTel Voice’s SIP trunking feature streamlines communication by integrating voice and data services into a single line. This simplifies the communication infrastructure and reduces costs.

unitel voice reviews

Who Should Harness the Power of UniTel Voice?

UniTel Voice’s comprehensive suite of features caters to various communication needs, making it a versatile solution for different types of businesses. Let’s delve into the specific entities that can harness the power of UniTel Voice for their advantage.

Startups and Small Businesses

Startups and small businesses often operate with limited resources, making efficiency a top priority. UniTel Voice’s affordability and diverse feature set make it an ideal choice for these entities. From automated attendants that provide a professional image to call recording that aids in improving customer interactions, UniTel Voice empowers startups and small businesses to establish a strong communication foundation.

Remote and Distributed Teams

The rise of remote work has brought about the need for communication solutions that transcend physical boundaries. UniTel Voice’s mobile access, video conferencing, and collaboration tools make it an excellent fit for businesses with remote and distributed teams. It bridges the gap between team members, allowing them to communicate and collaborate seamlessly regardless of their locations.


Micro-businesses, often operated by a small team or even a single individual, require efficient communication tools that don’t overwhelm their limited resources. UniTel Voice’s feature set includes essentials like call routing, voicemail transcription, and automated attendants, which cater to the specific needs of micro-businesses, helping them maintain a professional image while keeping costs in check.

Customer-Focused Enterprises

Businesses that prioritize exceptional customer service can benefit immensely from UniTel Voice’s offerings. The automated attendant feature ensures that every customer call is directed to the right department or person, minimizing wait times and enhancing the overall customer experience. Features like call recording and real-time reporting further aid in analyzing customer interactions and refining communication strategies.

Growing Ventures

As businesses grow, their communication needs evolve. UniTel Voice’s scalability and virtual extensions enable growing ventures to seamlessly add new extensions and accommodate increasing call volumes. This adaptability ensures that communication remains smooth and uninterrupted even during periods of expansion.

unitel voice reviews

Pros and Cons of UniTel Voice: A Comprehensive Assessment

UniTel Voice’s feature-rich platform has garnered attention for its affordability, diverse offerings, and user-friendly interface. Let’s explore the pros and cons in detail.

Pros of UniTel Voice


UniTel Voice’s pricing structure is designed with startups and small businesses in mind. With plans starting at just $9.99, it presents a cost-effective solution that allows businesses to access essential communication tools without straining their budgets.

Diverse Feature Set:

From call routing and video conferencing to mobile access and voicemail transcription, UniTel Voice offers a wide array of features that cater to various communication needs. This comprehensive approach eliminates the need for multiple communication platforms, simplifying operations.

Unlimited Plan:

UniTel Voice’s unlimited plan stands out as a significant advantage. Unlike other providers that charge extra for additional users or extensions, UniTel Voice’s unlimited plan allows for an unlimited number of users, making it ideal for growing businesses.

User-Friendly Interface:

UniTel Voice’s intuitive interface ensures that users of varying technical backgrounds can navigate the platform with ease. This minimizes the learning curve and promotes efficient use of the features.

Video Conferencing:

The inclusion of video conferencing capabilities is a valuable feature, especially in the context of remote work and global connectivity. UniTel Voice enables seamless virtual meetings, fostering collaboration and communication.

unitel voice reviews

Cons of UniTel Voice

Targeted Audience:

While UniTel Voice caters effectively to startups and small businesses, its features might not be as extensive or tailored for larger enterprises with intricate communication needs. Larger companies may require more specialized solutions.

Limited Hardware Integration:

UniTel Voice prides itself on being hardware-free, but some businesses may require specific hardware integrations that are not available within the platform. This limitation could pose challenges for businesses with unique hardware requirements.

unitel voice reviews

UniTel Voice Pricing Overview

UniTel Voice’s pricing plans are designed to cater to the diverse communication needs of businesses. Let’s dive into the details of each plan to see which one suits your business best.

Start-Up Plan: Affordable Essentials

Price: $9.99/mo.

  • Three users
  • 500 monthly minutes
  • Mobile app

The Start-Up Plan is perfect for small businesses that are just getting started. With three users and 500 monthly minutes, this plan provides essential communication tools without overwhelming your budget. The inclusion of a mobile app ensures that you can stay connected and manage your communication even while on the move.

Unlimited Plan: Versatile Communication

Price: $24.99/mo.

  • Unlimited users
  • Unlimited monthly minutes
  • Mobile app

The Unlimited Plan is a comprehensive solution for businesses with higher communication needs. With unlimited users and monthly minutes, you can communicate freely without worrying about exceeding limits. The mobile app keeps you connected no matter where you are.

Office Plan: Enhanced Communication Tools

Price: $29.99/mo.

  • Three users
  • Unlimited monthly minutes
  • Mobile app
  • Desktop Softphone
  • Desk Phones
  • Presence Indicator
  • Team Messaging

Additional Users: $9.99/mo./user

The Office Plan is tailored for businesses that require enhanced communication tools. In addition to the features of the Start-Up Plan, you’ll have access to a desktop softphone, desk phones, presence indicators, and team messaging. This plan is perfect for small teams that value efficient and comprehensive communication.

Office Plus Plan: Comprehensive Communication Suite

Price: $49.99/mo.

  • Three users
  • Unlimited monthly minutes
  • Mobile app
  • Desktop Softphone
  • Desk Phones
  • Presence Indicator
  • Team Messaging
  • Video Conferencing and Screen Sharing

Additional Users: $14.99/mo./user

The Office Plus Plan takes communication to the next level by adding video conferencing and screen sharing capabilities to the features of the Office Plan. This plan is ideal for businesses that frequently engage in virtual meetings and collaborative sessions.

Additional User Costs

For plans that allow additional users, there is an associated cost per user. This enables businesses to scale their communication solutions as they grow.

UniTel Voice Pricing Overview

Top Alternatives for UniTel Voice: Exploring Competing Solutions

As businesses seek communication solutions that align with their unique needs, exploring alternatives to UniTel Voice becomes essential. Here are some compelling alternatives to consider.

RingCentral MVP: A Holistic Communication Suite

Overview: RingCentral MVP offers a comprehensive phone system combined with video meetings and team messaging, enhancing business communication.

Strengths: Holistic suite, comprehensive features, integration capabilities.

Weaknesses: Higher pricing for advanced plans.

Microsoft Teams: Collaboration and Communication Integrated

Overview: Microsoft Teams offers chat, meet, file sharing, and more, seamlessly integrated within a cloud-based application.

Strengths: Integrated collaboration tools, familiar interface for Microsoft users.

Weaknesses: Might require additional Microsoft subscriptions.

Ooma Office: Cloud Solution for Seamless Connectivity

Overview: Ooma Office provides cloud-based solutions for staying connected with employees, customers, and partners across all devices.

Strengths: Connectivity across devices, easy setup.

Weaknesses: Limited advanced features compared to larger competitors.

Aircall: Elevating Phone Conversations for Efficiency

Overview: Aircall focuses on improving phone conversations with CRM integrations and automation, enhancing sales team performance.

Strengths: CRM integrations, automated calling, software integrations.

Weaknesses: Some features may require additional setup.

RingByName: Empowering Businesses with Cloud Phone Service

Overview: RingByName offers a powerful cloud phone service designed to enhance efficiency and save costs for businesses.

Strengths: Cloud phone service, efficiency and cost savings.

Weaknesses: Limited brand recognition compared to larger competitors.

Intulse: Managed VoIP Services for SMBs

Overview: Intulse offers managed VoIP services for small to medium-sized businesses, with BYOD options and US-based support.

Strengths: Managed VoIP services, scalability.

Weaknesses: Limited recognition compared to larger competitors.

8×8 X Series: Transforming Communication Globally

Overview: 8×8 X Series has transformed communication for businesses worldwide with cloud communication solutions.

Strengths: Global reach, cloud communications.

Weaknesses: Complexity and learning curve for some advanced features.

Acefone: Bespoke Cloud Telephony Solutions

Overview: Acefone provides cloud telephony solutions tailored to business communication requirements.

Strengths: Bespoke solutions, cloud telephony.

Weaknesses: Limited information available.

CloudTalk: Cloud-Based Phone System for Support and Sales

Overview: CloudTalk offers a cloud-based phone system for support and sales teams, with features designed for calling efficiency.

Strengths: Cloud-based phone system, focus on efficiency.

Weaknesses: Might lack some advanced features of larger competitors.

GoTo Connect: Unified Communication and Collaboration

Overview: GoTo Connect combines VoIP phone systems with video conferencing into a unified and flexible solution.

Strengths: Unified communication, flexibility.

Weaknesses: Potential complexity in implementation.

Kixie PowerCall: Boosting Sales Performance with Automation

Overview: Kixie PowerCall enhances sales team performance through reliable and automated calling and texting.

Strengths: Sales engagement, automation.

Weaknesses: Focuses primarily on sales engagement.

Zoom Phone: Consolidated Communication and Collaboration

Overview: Zoom Phone offers a consolidated cloud phone system that integrates with Zoom’s video conferencing platform.

Strengths: Consolidated communication, video conferencing integration.

Weaknesses: Some features may require familiarity with Zoom’s ecosystem.

When comparing UniTel Voice with its alternatives, consider factors such as pricing, features, scalability, user-friendliness, customer support, and integration capabilities.

unitel voice reviews


Q: Can I keep my existing phone number when switching to UniTel Voice?

A: Yes, UniTel Voice allows you to port your existing phone number, ensuring a seamless transition.

Q: Does UniTel Voice offer a mobile app for remote access?

A: Absolutely, UniTel Voice provides a mobile app that enables you to manage calls and access voicemail from anywhere.

Q: Is there a contract commitment with UniTel Voice plans?

A: No, UniTel Voice plans are contract-free, giving you the flexibility to adjust your subscription as needed.

Q: How reliable is UniTel Voice’s call quality?

A: UniTel Voice prioritizes call quality, but it’s essential to have a stable internet connection to ensure clear voice communication.

Q: Can I integrate UniTel Voice with other business tools?

A: Yes, UniTel Voice offers integrations with popular CRM and productivity tools to enhance your workflow.

Q: What kind of customer support does UniTel Voice provide?

A: UniTel Voice offers customer support through various channels, including phone, email, and a knowledge base.


UniTel Voice presents a commendable option for businesses seeking versatile communication solutions. With affordable pricing plans, a diverse feature set, and user-friendly interface, it caters to startups, small businesses, and growing ventures.

However, its limitations, such as focus on smaller businesses and limited hardware integration, should be weighed against the unique needs of your business. By considering these factors, you can determine whether UniTel Voice aligns with your communication goals.

Daniel Long

Daniel Long

About Author

Daniel Long, as a writer, delves into the realm of emerging technologies and business solutions, with a particular emphasis on optimizing efficiency and fostering growth. He educational background includes a Bachelor's degree in English from the University of California, Irvine, and he furthered his knowledge by attaining an MBA from Chapman University. This combination of expertise allows him to offer valuable insights into the ever-evolving business landscape.

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